Get Call Log

200 - Successfully retrieved call log

string

default:"507f1f77bcf86cd799439011"

required

Unique identifier for the call

string

default:"507f1f77bcf86cd799439012"

Associated contact ID

string

default:"507f1f77bcf86cd799439013"

required

Agent ID associated with the call

boolean

default:"False"

required

Whether the agent is deleted

string

default:"+1234567890"

Caller phone number

string

default:"2024-01-15T10:30:00.000Z"

required

Timestamp when the call was created

number

default:"180"

required

Call duration in seconds

boolean

default:"False"

required

Whether this call was a trial call

object[]

required

Actions performed during the call. Note: The APPOINTMENT_BOOKING action will only be visible in executedCallActions from Sep 9th 2025.

Show cada item

string

default:"507f1f77bcf86cd799439015"

Action ID reference

string

default:"SMS"

required

Action type Posibles valores: ‘CALL_TRANSFER’, ‘DATA_EXTRACTION’, ‘IN_CALL_DATA_EXTRACTION’, ‘WORKFLOW_TRIGGER’, ‘SMS’, ‘APPOINTMENT_BOOKING’, ‘CUSTOM_ACTION’, ‘KNOWLEDGE_BASE’

string

default:"Send SMS Confirmation"

required

Action name

object

Action parameters - structure varies by actionType

string

default:"2024-01-15T10:32:00.000Z"

When the action was executed

string

default:"2024-01-15T10:31:45.000Z"

When the trigger was received

string

required

Call summary

string

required

Call transcript

object

Transcript translation details

object

Dynamic data extracted from the call based on agent configuration

string

default:"507f1f77bcf86cd799439014"

Message identifier associated with the call

{
  "id": "507f1f77bcf86cd799439011",
  "contactId": "507f1f77bcf86cd799439012",
  "agentId": "507f1f77bcf86cd799439013",
  "isAgentDeleted": false,
  "fromNumber": "+1234567890",
  "createdAt": "2024-01-15T10:30:00.000Z",
  "duration": 180,
  "trialCall": false,
  "executedCallActions": [
    {
      "actionId": "507f1f77bcf86cd799439015",
      "actionType": "CALL_TRANSFER",
      "actionName": "Transfer to Manager",
      "actionParameters": {
        "transferToType": "number",
        "transferToValue": "+12345678901",
        "triggerMessage": "Let me transfer you to a manager right away",
        "hearWhisperMessage": true
      },
      "executedAt": "2024-01-15T10:32:00.000Z",
      "triggerReceivedAt": "2024-01-15T10:31:45.000Z"
    },
    {
      "actionId": "507f1f77bcf86cd799439016",
      "actionType": "SMS",
      "actionName": "Send Confirmation SMS",
      "actionParameters": {
        "triggerPrompt": "When caller asks for booking confirmation",
        "triggerMessage": "I'll send you a confirmation text",
        "messageBody": "Your appointment is confirmed for tomorrow at 2 PM"
      },
      "executedAt": "2024-01-15T10:33:30.000Z",
      "triggerReceivedAt": "2024-01-15T10:33:15.000Z"
    },
    {
      "actionId": "507f1f77bcf86cd799439017",
      "actionType": "DATA_EXTRACTION",
      "actionName": "Extract Phone Number",
  // truncado: 124 lineas mas
}

400 - Bad Request

{}

401 - Unauthorized

{}

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